Simplified Companion Instruments: Cisco’s First-Ever MSP Assist for Distinctive Buyer Experiences

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At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and companies for our companions.

In a current survey 82% of Cisco Companion Summit attendees stated they’re rising their managed companies observe and it’s their high precedence to satisfy buyer wants.

So it’s with nice pleasure that we’re asserting Cisco Companion Superior Assist to create a premium help expertise particularly geared to the wants of Managed Providers Suppliers (MSPs).

With Cisco answer and structure experience, and the additional advantage of guided entry to API integrations that construct on MSPs’ present companies, Cisco Companion Superior Assist options sooner entry to specialists in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help companies on-line and over the telephone. Cisco Companion Superior Assist allows MSPs to construct new companies for purchasers and offers entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.

“Now we have been asking for a Cisco program that matches the precise wants of MSPs,” stated Toby Alcock, CTO, Logicalis Group. “Our clients will profit from us having extra entry to APIs and Cisco’s world main TAC’s answer architect experience.”

Cisco Companion Superior Assist is really taking Cisco and its companions into the world of digital and serving to them grow to be “smart-bonded” with Cisco; taking help difficulty decision from analog processes similar to e-mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.

A lot of our largest companions are already smart-bonded, and plenty of are working with these digital processes. Unimaginable progress has been made within the Cisco accomplice ecosystem in using automation to get to resolutions sooner; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.

With this new service, companions can skip the TAC line and join straight with a prioritized group of answer architects who deal with probably the most complicated points. We’re bettering companions’ entry to those certified specialists; paired with digital automation, this entry will get us to sooner resolutions — and even earlier than points occur.

After we say sooner, we’re speaking about resolving circumstances in minutes that would usually take weeks.

Companion Superior Assist for MSPs may even present guided API use circumstances that leverage telemetry and insights so companions can construct new companies for his or her clients.

This groundbreaking help provide will rework the accomplice expertise and convey much more worth to our clients!

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